Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website helenglen.com (Site) or directly from you, being the person, organisation or entity that uses our Site (referred to as you or your).

Please read this Privacy Policy carefully. Please contact us if you have any questions – our contact details are at the end of this Privacy Policy.

Your providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. You can unsubscribe at the bottom of any email from Helen Glen, or contact [email protected]

We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the Personal Information you provide to us and to assist you in making informed decisions when using our sites. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

If you do not wish to provide personal information to us, then you do not have to do so, however, it may affect your use of or ability to access this Site or any products and services offered by Helen Glen

1. COLLECTION AND USE OF

PERSONAL INFORMATION

Personal information: The type of information we collect may include contact details including name, email address, address and telephone number, Zoom name, marital status, date of birth, demographic information such as postcode, preferences and opinions, business ideas; and any other information requested on this Site or otherwise requested by us or provided by you.

We may process the following categories of personal data about you:

• Communication Data includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

• Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and card details. We process this data to supply the goods and/ or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

• User Data includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, maintain backups of our website and/or databases and enable publication and administration of our website, and other online services business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

• Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, deliver relevant website content and advertisements to you and understand the effectiveness of our

advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and grow our business and decide our marketing strategy.

• Marketing Data includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, grow our business and decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected] - In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Your use of our Site: As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.

2. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. You can opt-out of receiving marketing emails from us at any time. You can unsubscribe at the bottom of any email from Helen Glen, or contact us at [email protected]

3. DISCLOSURE OF PERSONAL

INFORMATION TO THIRD

PARTIES

We may disclose personal information to:

• Credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;

• Courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

• Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you – which may include parties located, or that store data, outside of Australia; and

• Third parties to collect and process data include but are not limited to Google Analytics – which may include parties that store data outside of Australia. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding the handling of your personal information. If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith. You consent to us disclosing your personal information for these purposes.

Sharing and Selling Information

We do not share, sell, lend or lease any of the Personal Information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

4. YOUR RIGHTS AND CONTROLLING

YOUR PERSONAL INFORMATION

Choice and consent: Providing us with your personal information is optional for you. You can choose not to provide personal information. When you purchase goods or services from us we will ask you for your consent to collect your Personal Information in order to assist us in providing you with the goods and services you require. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes. You may withdraw your consent at any time by notifying us in writing via helenglen.international@gmail.com but please keep in mind that this may inhibit our ability to continue to provide you with the goods and services.

A Special Note About Children – Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any Personal Information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Your provision of third party information: If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.

• Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.

• Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

• Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

• Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.

• Unsubscribe: To unsubscribe from our e-mail database or opt out of communications, you can unsubscribe at the bottom of any email from Helen Glen, or contact [email protected]

5. STORAGE AND SECURITY

We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us or receive from us. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

6. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, object to processing, portability of data and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of the rights set out above, please email us at: [email protected]

7. COOKIES & WEB BEACONS

We may use cookies on this Site from time to time. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e mail address or other personally identifiable information. However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie.

You can set your browser to refuse all or some browser Cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

How Do We Use Information We Collect from Cookies?

As you visit and browse our Website, the site uses Cookies to differentiate you from other users. In some cases, we also use Cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the site are most popular. This helps us gather feedback to constantly improve our Website and better serve our clients. Cookies do not allow us to gather any Personal Information about you and we do not intentionally store any Personal Information that your browser provided to us in your Cookies.

Web Beacons

We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics and similar software and services to collect and process your data from time to time. Information about how Google uses your data is located here or any other URL which Google may provide from time to time.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

8. LINKS TO OTHER WEBSITES

This website may include links to third-party websites, plug ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.

9. AMENDMENTS

This Privacy Policy may be amended, including changes, additions and deletions, from time to time at our sole discretion. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.